Introducing the Expona 2.0 AI Agent (Beta): Empowering Enterprises with Next-Gen AI Knowledge Management with Public and Proprietary Content

In today’s fast-paced business landscape, enterprises are drowning in data scattered across internal knowledge bases, websites, and legacy systems. Yet, extracting actionable insights remains a challenge, leading to lost productivity, LLM cost overruns, missed opportunities. What if you could unlock precise, real-time answers from your content, both internal and public, with AI that understands context like a human expert? Enter Expona 2.0, the latest evolution from InfoBeans.

Expona is a ready-to-deploy AI Agent designed for enterprises, providing GenAI conversational intelligence through a natural language interface powered by retrieval-augmented generation (RAG). At its core, it delivers noise-free, contextually accurate answers from your knowledge bases handling textual, tabular, or even equational data.

The Enterprise Conundrum: Why Both Traditional and Direct LLM Solutions Fall Short

Organizations today manage vast repositories of information such as policy documents, technical specs, customer data, and more which are often locked behind firewalls for security. However, employees waste hours sifting through outdated or irrelevant content, while public websites fail to engage visitors with instant, accurate responses. Generic chatbots and basic search tools exacerbate the issue: they lack context, deliver noisy results, and can’t keep up with real-time updates.

Traditional solutions like keyword-based search engines and static databases fail because they rely on simplistic matching algorithms that ignore semantic relationships and context, leading to irrelevant results and information overload. Even modern approaches that directly leverage large language models (LLMs) fall short; while they promise conversational intelligence, they often introduce noise and hallucinations, fabricating details or providing plausible but incorrect answers due to their generative nature. At the same time, the uncertainty of token usage, combined with possible multiple roundtrips to LLMs for clarification or refinement, can lead to massive cost escalations, making them unpredictable and unsustainable for enterprise-scale deployments.

Statistics paint a stark picture: According to industry reports, knowledge workers spend up to 30% of their time searching for information, costing enterprises billions annually in productivity. Add in compliance risks from unsecured data access and the integration headaches of legacy systems, and it’s clear why many aren’t ready for advanced AI deployment. Expona addresses these pain points head-on, offering a secure, scalable solution that starts with your public content as a low-risk entry point.

What is Expona? From Secure Internal Insights to Public Engagement

Version 1.0 established Expona as a powerhouse for InfoBeans’ internal use and provided conversational intelligence on infobeans.ai. It pulls data directly from respective public or private environments, enabling precise summaries and tailored responses that boost decision-making. We deployed it in industries such as standards development organizations (SDOs).

With 2.0, we’ve expanded this foundation: Expona can now seamlessly integrate with your public websites, allowing your users to experience its power without immediate internal deployment. Submit your domain, and Expona automatically crawls, indexes, builds semantic intelligence and provides embedding a chat interface via a simple JavaScript embed code. This not only enhances visitor engagement (reducing bounce rates and increasing page views) but also drives conversions by providing contextual assistance at the moment of intent. Business benefits include up to 95% response accuracy, cost optimization through minimized LLM calls, and measurable ROI in productivity gains.

Deep Dive: GraphRAG and LiveRAG – The Technical Edge in Expona 2.0

What sets Expona 2.0 apart is its hybrid RAG architecture, combining traditional RAG with innovative LiveRAG and GraphRAG technologies. This ensures real-time, relationship-aware intelligence that goes beyond simple keyword matching.

• Traditional RAG Foundation: Inherited from version 1.0, this retrieves and augments responses with your enterprise data, delivering accurate, hallucination-free answers in a secure, firewall-protected setup.
• LiveRAG: Real-Time Ingestion for Always-Current Knowledge: Websites and internal bases evolve constantly like new pages, updates, or policy changes. LiveRAG enables instant content ingestion, keeping your AI assistant synced without manual intervention. This prevents outdated responses, making Expona ideal for dynamic environments where freshness is critical.

• GraphRAG: Unlocking Deeper Insights Through Knowledge Graphs: Traditional RAG excels at retrieval, but GraphRAG elevates it by mapping complex entity relationships across your content. It builds semantic graphs to understand connections, for example:linking a policy document to related regulations or user queries and delivering nuanced, insightful responses with superior accuracy.
• LLM Calls and Token Optimization: Expona 2.0 combines semantic intelligence with prioritization on available content, often added through human-in-the-loop process. This enables LLM call optimization, reducing the number of LLM calls Expona makes behind the scenes. At the same time triage of GraphRAG with Expona’s built-in query optimizer ensures optimized token usage with every call, particularly during continued context maintenance in a longer conversation.
• RBAC (Role-based Access Control): In the enterprise version, Expona provides a fully featured and granular RBAC to align with hierarchical structures of large enterprises.

From a technical standpoint, setup is straightforward: Input your URL or internal KB, let AI construct graphs and indexes, and deploy via JS for public sites or API for enterprise. Integrations are flexible, supporting modernization of apps to act as AI agents. UI-wise, Expona features intuitive dashboards for monitoring queries, performance, and access controls thereby ensuring admins can fine-tune RBAC and track ROI metrics like query resolution time.

A typical enterprise dashboard might look like this, blending analytics with knowledge oversight:

Real-World Impact: Expona 2.0 in Action Across Key Industries

Expona 2.0 delivers measurable value by transforming how organizations access and act on knowledge. Here are real-world scenarios across four high-impact industries:

• BFSI (Banking, Financial Services, and Insurance) A leading bank uses Expona to power internal queries on complex regulatory guidelines, compliance policies, and product terms. GraphRAG connects related documents such as linking RBI circulars to internal SOPs and risk frameworks, hence enabling compliance officers to get precise, context-aware answers in seconds. Publicly, the bank’s website embeds Expona chat to instantly answer customer queries about loan eligibility, insurance coverage, and KYC processes, reducing call-center volume by 35% while improving customer satisfaction scores.
• Logistics & Supply Chain A global logistics provider consolidates shipment tracking data, supplier contracts, customs regulations, and operational manuals into Expona. LiveRAG ensures real-time updates from port authorities and carrier APIs are instantly reflected, so dispatchers can ask natural-language questions like “What’s the latest ETA for container X given the port strike?” and receive accurate responses. On the public website, Expona assists customers with tracking, rate quotes, and documentation queries, increasing self-service resolution by 45% and reducing support tickets.
• Manufacturing A heavy equipment manufacturer deploys Expona to unify technical specifications, maintenance manuals, quality standards, and supplier data. GraphRAG uncovers hidden relationships, for instance, linking a part failure report to relevant design changes and warranty clauses thus helping engineers resolve issues faster. LiveRAG keeps the knowledge base current with new part revisions and safety bulletins. Publicly, the website chat helps dealers and customers find spare parts, troubleshoot issues, and access installation guides, boosting dealer satisfaction and reducing support costs by 30%.
• Standards Developing Organizations (SDOs) An SDO managing thousands of technical standards and working-group documents uses Expona to enable committee members and industry professionals to quickly locate clauses, amendments, and cross-references across standards. GraphRAG maps intricate relationships between standards, definitions, and revisions, delivering nuanced answers like “Which clauses in ISO 9001:2015 were updated in the 2023 amendment and how do they relate to ISO 14001?” Public-facing Expona on the SDO’s website allows members and subscribers to get instant explanations of standards, accelerating adoption and reducing inquiry volume to the support team by over 50%.

In each case, organizations start with public-facing Expona to demonstrate value quickly, then scale to secure internal deployment unlocking faster decisions, lower operational costs, and higher workforce productivity.

Start Your Expona Journey with InfoBeans

Expona 2.0 isn’t just an upgrade, it’s a gateway to AI-driven productivity, blending robust security with cutting-edge tech like GraphRAG and LiveRAG. Whether enhancing public engagement or unlocking internal knowledge, it delivers tangible results: smarter decisions, lower costs, and a competitive edge.

Many organizations may not be ready to deploy Expona inside their enterprise environment and that’s where InfoBeans can step in to assist. We can help with data engineering, consolidation, appropriate knowledgebase building, fixing your RBAC, and modernizing applications and converting them into AI Agents, providing relevant information to your workforce for better productivity and outcomes.

Ready to experience Expona 2.0 AI Agent? Take it for a spin on infobeans.ai and ask away anything about InfoBeans in the Expona promptbox. You can also visit expona.io for a free trial for your own website, or simply contact us at InfoBeans to discuss how we can help you with your custom deployment of Expona. 

What are your knowledge management struggles? We’d love to hear how Expona can help create WOW!